sv798 Privacy Policy

sv798 ("we", "us", "the Platform") operates the online casino and sports betting platform accessible at sv798.io. As a platform serving players across Bangladesh, we take the privacy and security of your personal data seriously. This Privacy Policy has been written in plain English to ensure that all players — regardless of their technical background — can clearly understand how their data is handled.

This policy applies to all personal data collected through the sv798 website, mobile-optimised interfaces, customer support channels, promotional communications, and any other service offered under the sv798 brand. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are published on this site.

The effective date of this Privacy Policy is 1 January 2026. When material updates are made to this policy, we will revise the effective date and, where appropriate, notify active players via their registered email address or through an in-platform notification.

sv798 collects several categories of personal data, depending on how you interact with the platform. The categories and specific data points we may hold about you are set out in the table below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is inadvertently submitted to us, it will be deleted promptly upon discovery.

sv798 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide voluntarily when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies each time you access or interact with the sv798 platform. See Section 7 for full details on cookies.
• Payment provider data: Transaction confirmation data relayed to sv798 by bKash, Nagad, Rocket, Upay, or card payment processors following a completed deposit or withdrawal request. sv798 receives only the data necessary to confirm and reconcile transactions; we do not store full card numbers.
• Identity verification partners: Where sv798 uses a third-party KYC (Know Your Customer) service to verify the identity documents you submit, that partner may return a verification result and risk score to sv798. The underlying document data is handled in accordance with the KYC partner's own privacy policy.
• Publicly available sources: In limited circumstances related to fraud prevention, sv798 may cross-reference information against publicly available records (e.g., sanctions lists, politically exposed persons databases) to fulfil its anti-money-laundering obligations.

sv798 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to register your account, authenticate your identity, process payments, and deliver the sv798 gaming services you have contracted for. Without this processing, we cannot provide the platform.
• Legal obligation: Processing required to comply with applicable anti-money-laundering (AML) regulations, fraud prevention requirements, and any lawful requests from competent authorities. This includes KYC identity verification and the maintenance of transaction records.
• Legitimate interests: Processing that serves sv798's legitimate business interests — such as detecting and preventing fraud, securing the platform, analysing usage to improve services, and managing responsible gaming tools — where those interests are not overridden by your data protection rights.
• Consent: Where you have given specific, freely given, informed, and unambiguous consent to processing for a defined purpose — most commonly the sending of promotional emails or SMS messages about sv798 offers, bonuses, and events. You may withdraw this consent at any time without affecting processing carried out on other legal bases.

sv798 uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and securing your sv798 player account, including authentication, password reset, and session management.
• Identity verification (KYC): Confirming that you are who you say you are, that you meet the 21+ age requirement, and that you are not subject to any exclusion or sanctions that would prevent you from using the platform.
• Payment processing: Handling your bKash, Nagad, Rocket, Upay, or card deposits and withdrawals, reconciling transactions, and investigating any payment discrepancies.
• Game and betting services: Enabling you to play casino games, place sports bets (including BPL, IPL, T20, and Bangladesh Tigers cricket markets), and access sv798's full range of gaming content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Bonus and promotions administration: Crediting promotional bonuses to your account, tracking wagering requirement progress, and communicating personalised offers tied to your gaming activity and the Bangladeshi calendar (Eid, Pohela Boishakh, Victory Day, etc.).
• Responsible gaming: Monitoring your gameplay patterns to identify potential indicators of problem gambling behaviour, operating deposit limit and self-exclusion tools, and sending responsible gaming reminders where appropriate.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and maintaining records of support interactions for quality and training purposes.
• Fraud prevention and security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and other Prohibited Activities as defined in our Terms & Conditions.
• Platform improvement: Analysing aggregate usage data to understand how players interact with sv798, identify technical issues, test new features, and continuously improve the platform experience.
• Marketing communications: Sending you promotional emails, SMS messages, or in-platform notifications about sv798 bonuses, new games, and seasonal offers, where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.

sv798 does not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary and subject to appropriate data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard) receive the data required to process your specific transaction. Each of these providers operates under its own privacy policy and is responsible for data it independently collects through its own platform.
• Identity verification (KYC) providers: Third-party services used to verify the documents you submit during account verification. These providers are contractually prohibited from using your data for any purpose beyond the verification service they provide to sv798.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to facilitate game session management and, where applicable, jackpot contribution tracking. These providers do not receive your full name, contact details, or payment information.
• IT and infrastructure providers: Cloud hosting, database management, and cybersecurity service providers who process data on sv798's behalf under strict data processing agreements and are prohibited from using your data for their own purposes.
• Legal and regulatory authorities: sv798 will disclose personal data to competent authorities where required by applicable law, a valid court order, or a lawful regulatory request. sv798 will notify affected players of such disclosures wherever legally permitted to do so.
• Fraud prevention agencies: Where sv798 has reasonable grounds to suspect financial crime or fraudulent activity, relevant data may be shared with specialist fraud prevention organisations or inter-platform networks to protect all players and the integrity of the platform.

sv798 uses cookies and similar technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and understand how players use the site. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the basic functioning of the sv798 platform, including session authentication, login state management, and security validation. These cookies cannot be disabled without impairing the platform's core functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language settings, display preferences, and whether you have acknowledged certain notices. These improve your experience but are not essential for basic access.
• Performance and analytics cookies: Used to collect aggregate, anonymised data about how players navigate the sv798 platform — which pages are visited most, where users drop off, how long sessions last, and similar metrics. This data helps us identify areas for improvement. These cookies do not identify individual players.
• Anti-fraud and security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and multi-accounting by tracking device fingerprints and session consistency signals.

sv798 does not use advertising or targeting cookies, and does not share cookie data with advertising networks or social media platforms.

Most web browsers allow you to control cookies through their settings. You may delete existing cookies and configure your browser to block future cookies; however, please be aware that blocking strictly necessary cookies will prevent you from logging into your sv798 account.

sv798 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with sv798, plus a minimum of 5 years following account closure. This retention period is required to meet anti-money-laundering and financial record-keeping obligations.
• Transaction records: Full deposit, withdrawal, and betting records are retained for a minimum of 5 years from the date of each transaction.
• KYC verification documents: Copies of identity documents submitted for KYC purposes are retained for a minimum of 5 years following account closure, in compliance with applicable AML regulations.
• Support correspondence: Records of customer support interactions are retained for 3 years to support quality assurance, dispute resolution, and regulatory audit requirements.
• Marketing consent records: Records of your consent to or opt-out from marketing communications are retained for the duration of your account relationship and for 2 years thereafter, as evidence of your choices.
• Technical logs: Server access logs, session logs, and security event logs are retained for a rolling period of 12 months.

Once the applicable retention period has elapsed and no legal basis for continued retention exists, sv798 will securely delete or irreversibly anonymise your personal data.

sv798 implements a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and the sv798 platform is encrypted using Transport Layer Security (TLS) protocols. You can verify this by checking for the padlock icon and "https://" prefix in your browser address bar.
• Encryption at rest: Sensitive data stored in sv798's databases — including identity documents and financial data — is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data within sv798's systems is restricted on a strict need-to-know basis. Employees and contractors who require access to personal data are subject to confidentiality agreements and receive regular data protection training.
• Two-factor authentication: sv798 supports and encourages the use of two-factor authentication (2FA) for player accounts to add an additional layer of protection against unauthorised login.
• Regular security audits: sv798 conducts periodic internal and third-party security assessments to identify and address vulnerabilities in its systems and processes.
• Data breach response: In the event of a confirmed personal data breach that poses a significant risk to players, sv798 will notify affected players as promptly as operationally feasible, in accordance with its data breach response protocol.

While sv798 takes all reasonable technical and organisational precautions to protect your data, no system is entirely impenetrable. Players are strongly encouraged to use a strong, unique password for their sv798 account, enable 2FA where available, and never share their login credentials with any third party.

As a player on sv798, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request.

• Right of access: You have the right to request a copy of the personal data sv798 holds about you, along with information about how that data is being used. We will respond to valid access requests within 30 days.
• Right to rectification: If any personal data sv798 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some information directly through your account profile settings.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected and no legal retention obligation applies — you may request that sv798 delete your personal data. Please note that we may be unable to fulfil erasure requests for data we are legally required to retain (e.g., AML transaction records).
• Right to restriction of processing: You may request that sv798 restrict the processing of your data in specific circumstances, such as while a rectification request is being verified or where you contest the lawfulness of processing.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that sv798 provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where sv798 processes your data based on your consent (most commonly for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You have the right to object to processing carried out on the basis of sv798's legitimate interests where you believe your fundamental rights and freedoms override those interests. You also have an unconditional right to object to processing for direct marketing purposes.

The sv798 platform is strictly intended for adults aged 21 and above. sv798 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. If you are under 21, you must not use the sv798 platform and must not submit any personal data to us.

If sv798 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. Any deposits made by an underage user will be returned to the originating payment method after any bonuses are deducted, and all bets placed will be voided.

If you believe that a minor may have accessed sv798 using your payment credentials or account details, please contact our support team at [email protected] immediately so that we can take appropriate protective action. We also recommend installing parental control software on any shared devices to prevent underage access to gambling platforms.

The sv798 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, etc.). While sv798 takes care to reference only reputable and trusted service providers, we are not responsible for the privacy practices or content of any third-party platform or service.

When you interact directly with a third-party service — for example, by completing a bKash transaction through the bKash app — you are subject to that service provider's own terms and privacy policy. sv798 encourages all players to review the privacy policies of any third-party services they use in connection with their sv798 account.

sv798 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, service offerings, or applicable legal requirements. When we make material changes to this policy, we will update the effective date at the top of this page and, where the changes are significant, we will notify active players via their registered email address or through a prominent in-platform notice.

Minor or clarificatory changes that do not materially affect how your data is processed may be made without specific notification, though the updated effective date will always be visible on this page. We encourage all players to review this Privacy Policy periodically — particularly if you receive a notification that changes have been made — to stay informed about how sv798 protects your personal information.

Continued use of the sv798 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this policy, you should stop using the platform and may request account closure by contacting our support team.

sv798's English-language support team is available 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6) to assist with any privacy-related queries, data rights requests, or concerns about how your personal information is being handled.

To exercise any of your data rights as described in Section 10, or to raise a privacy concern, please contact us using the details below. To help us process your request efficiently, please include your registered username and a clear description of your request or concern.

Support email: [email protected]

Please note that the email address above is displayed as plain text only. To protect against automated harvesting, it is not a clickable mailto link. Please copy the address manually into your email client when composing your message.

sv798 aims to acknowledge all privacy-related enquiries within 5 business days and to provide a full response within 30 days of receipt. For complex requests, we may extend this period by up to a further 30 days, and we will inform you of any such extension before the initial period expires.